Refund policy

Returns & Refunds

Because our sea moss gels are fresh, refrigerated, perishable products, we do not accept returns or exchanges.

Damaged or Incorrect Orders
If your order arrives damaged, leaking, or you receive the wrong item, please contact us at support@houseofseamosswellness.com within 24 hours of delivery. Please include your order number and clear photos of the product and packaging so we can review the issue.

If your claim is approved, we may offer a replacement or refund, depending on the circumstances.

Shipping & Delivery
Customers are responsible for providing a complete and accurate shipping address. Because our products are perishable, we cannot offer refunds or replacements for orders that are delayed or undeliverable because of an incorrect address provided by the customer.

Please refrigerate your sea moss gel immediately upon delivery.

Cancellations
If you need to cancel an order, contact us as soon as possible at support@houseofseamosswellness.com. Once an order has been prepared or shipped, it cannot be canceled.

Questions about your order? Contact us at support@houseofseamosswellness.com.